In-stock items such as bits, spurs, stirrups, knives, and handbags typically ship within 3–5 business days of order confirmation. Custom saddle orders are handbuilt to your specifications, and processing times will vary depending on current order volume and the complexity of your customization. Estimated build times will be communicated to you at the time of order.
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. We ship via major carriers to ensure safe and reliable delivery of both small tack items and large saddles.
Once your order ships, you will receive a confirmation email with tracking information. Delivery times vary based on your location and the shipping method selected, and are estimates only. We are not responsible for delays caused by the carrier, weather, customs processing (for international orders), or other circumstances outside our control.
We are happy to ship internationally on select items; however, additional shipping costs, customs fees, duties, and taxes may apply and are the responsibility of the customer. Delivery times for international orders may vary significantly.
Please inspect your order upon arrival. If your item arrives damaged, contact us within 48 hours of delivery with photos of the damage and packaging so we can assist with a resolution, whether through the carrier or a replacement. If your tracking shows delivery but you have not received your package, please contact us so we can help investigate with the carrier.
If you have any questions about the status of your order or our shipping process, please contact us at deadbrokesaddlery@gmail.com or (208) 278-6859.
