We want you to be happy with your purchase. In-stock items such as bits, spurs, stirrups, knives, and handbags may be returned within 30 days of delivery for a refund or exchange, provided the item is unused, in its original condition, and includes all original packaging and tags.
Because our saddles are handbuilt to your exact specifications, custom saddle orders are final sale and are not eligible for return or refund once production has begun, except in the case of a manufacturing defect or an error on our part (such as an incorrect build relative to your confirmed order specifications).
If you believe your saddle was built incorrectly or has a defect, please contact us within 14 days of delivery with photos and details so we can review your claim.
To initiate a return or exchange, please contact us at deadbrokesaddlery@gmail.com with your order number and reason for return. We will provide instructions for returning your item.
Customers are responsible for return shipping costs unless the return is due to our error or a manufacturing defect.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–10 business days. Please note that original shipping costs are non-refundable.
If you would like to exchange an item for a different size, style, or product, please contact us to arrange the exchange. Exchanges are subject to product availability.
Separate from our return policy, our saddle trees carry a limited warranty (4 years for fiberglass trees, 2 years for wood trees) covering defects in materials or workmanship under normal use. For warranty-related concerns outside the standard return window, please contact us directly.
If you have any questions about our Return and Refund Policy, please reach out to us at deadbrokesaddlery@gmail.com or (208) 278-6859.
